Systems Engineer and Technology Support

Full-time
Redwood Shores, CA, USA

Are you cool under pressure, can you think clearly when surrounded by chaos and will you give it all she’s got when your captain wants you to take the warp drive beyond maximum? If so, laddie, our engine room is the place for you. Join our team to make sure that our services run smooth and fast.

Our systems engineers help the rest of us sleep easy and ensure client success. Below are some examples of what we are looking for and of what you might be getting yourself into.

Essentials

  • Ability to think on your feet and to thrive under pressure
  • Self-motivated and independent worker with strong problem solving skills
  • Comfortable as a key member of our team – strong communication and team skills

Responsibilities

  • Work with our Engineering team on the deployment of our technology on EC2
  • Manage and monitor our applications on EC2 using Cloud management tools, including RightScale
  • Participate in security reviews and monitoring
  • Develop and maintain installation and configuration procedures
  • Update run book procedures and documentation
  • Research and recommend innovative practices and tools for web deployments
  • Provide email and/or phone support to iSIGN clients on both server and desktop esignature products
  • Enter detailed logs tracking all support cases

Requirements

  • Be able to learn and react quickly when facing new problems
  • Be able to handle multiple tasks and projects and switch between them quickly
  • Evaluate priorities and use time effectively and efficiently concentrating efforts on the most important tasks
  • Quickly grasp the essence and the underlying structure of things
  • Deal with concepts and complexity comfortably
  • Enjoy the challenge of unfamiliar tasks

Qualifications

  • 3+ years experience managing and deploying on Linux
  • 2+ years experience J2EE deployment environment
  • Cloud infrastructure experience, including EC2
  • Experience with Cloud management tools like RightScale and Opscode
  • Experience with system and network management tools like HP OpenView and IBM Tivoli
  • Experience with Linux/Unix Bash scripting language and Chef recipes
  • General knowledge of network fundamentals including diagnostics with *NIX tools
  • General knowledge of system services, including Sendmail, SMTP, FTP, SSH and DNS
  • Familiar with application servers, such as JBoss and WebSphere
  • Hands on experience in performance tuning
  • Knowledge of relational database technologies with advanced capabilities in at least one industry grade relational database system
  • Windows knowledge a plus
  • Experience with Nagios, Adobe Acrobat, Microsoft Office Products, C# and VB.net a plus
  • Knowledge of Java language a big plus

Education

  • Bachelor’s Degree in Computer Science

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